How does printing through Dokio work?

When ordering printed items via Dokio, we send the order at export directly to the nominated printing supplier who has been approved by your organisation. Printing specifications and pricing are pre-set for each item and calculated at export taking into account order quantity. Depending on your organisation’s arrangement with the supplier, shipping may included in the total price or set separately.

Before you can place an order in Dokio, you must be first assigned a budget to your user account, from which your orders will deducted from. This budget is managed by your administrator. Ordering may not be possible if your budget has been exceeded.

Completed orders will be shipped direct from the supplier to the delivery address specified during export. 

Payment for print orders will also depend on your organisation’s arrangement with the supplier.

For queries relating to setting up print ordering on your hub:

Speak to your administrator or contact your Dokio account manager.

For queries relating to an existing print order:

For any issues or queries relating to your print order fulfilment please contact your supplier directly. Dokio does not manage the fulfilment of orders. 

Your print supplier’s details are located in your “Completed” section by selecting an artwork from the list. Your supplier’s details are also provided in the confirmation email sent when the order was placed.